Terms of service

Terms of Service for Posh Personal Shopper

Welcome to Posh Personal Shopper. By accessing or using our services, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. Business Overview

Posh Personal Shopper is an online business specializing in sourcing high-quality, AAA-grade luxury items at discounted prices. By purchasing from us, you agree to the terms outlined below.

2. Products and Pricing

We source and offer luxury items at competitive prices. All our products are AAA-grade quality, and pricing is subject to availability. The only additional cost is the courier fee, which is calculated at checkout based on your location and shipping method.

3. Order Placement

Orders can be placed through multiple channels, including:

• Our website
• Instagram
• WhatsApp
• TikTok

We strive to process orders promptly. Once an order is confirmed, payment must be made to complete the purchase.

4. Payments

We appreciate payments made via bank transfer. Once your payment is received, your order will be processed for delivery. We do not handle payment information directly on our site; instead, we will provide banking details upon order confirmation through your preferred platform.

5. Shipping and Delivery

Once your order is processed and payment confirmed, we use reliable courier services to ensure safe and timely delivery of your items. Our courier partners include:

• PostNet
• Pep
• Aramex

If the item is available immediately, delivery takes 2-3 working days after payment. Delivery times may vary depending on your location.

6. Exchange Policy

We offer exchanges on items within 24 hours of receiving your order. The following conditions apply:

• The item must be in the exact condition as when it was received, with all tags and packaging intact.
• No refunds will be issued; exchanges are allowed only for items of equal value.

Note: Customers are responsible for covering the shipping costs associated with exchanges.

7. Customer Responsibilities

It is the customer’s responsibility to provide accurate personal details, including their name, phone number, and the nearest PostNet location, to ensure proper order fulfillment and delivery. Any errors in information provided may result in delayed or failed deliveries.

8. Intellectual Property

All content on our website, including product descriptions, images, and branding, is the property of Posh Personal Shopper. You may not use or reproduce any content from our site without prior written permission.

9. Limitation of Liability

Posh Personal Shopper is not liable for any discrepancies in color or slight variations in the appearance of items due to lighting or screen display differences. We also cannot be held responsible for delays or issues caused by the courier service.

10. Dispute Resolution

In the event of a dispute regarding your order or service, we encourage you to contact us directly via WhatsApp, Instagram, or email. We will make every effort to resolve any issues in a timely and satisfactory manner.

11. Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Any changes will be updated on our website, and your continued use of our services indicates acceptance of the revised terms.

12. Contact Information

For any questions, concerns, or assistance, please contact us at:

Posh Personal Shopper
WhatsApp: +27 72 913 6520
Email: poshgivings@gmail.com